We provide free delivery service within Hong Kong, with exception to remote and restricted areas, please see below for details.
For delivery service to Tung Chung, Ma Wan, Discovery Bay, Outlying Islands (Lantau Island, Lamma Island, Cheung Chau & Peng Chau), Kwai Chung Container Terminal and restricted areas, please refer to the table below for additional shipping charges for specific areas.
Additional shipping charges could be handed to our delivery driver as the goods is being delivered. We reserve the right to cancel the order if customers are unwilling to pay the additional charges. If your area is not listed, please contact us at firstname.lastname@example.org for alternative delivery and pickup methods
Shipping and delivery for medium to large-size items (Chairs,Desks,Racing Rigs,etc) generally take 7 to 10 working days; but could take up to 14 working days during/right after promotional periods
Shipping and delivery for small-size items (e.g mice, keyboards, Philips Hue products) generally take3 to 4 working days; but could take up to 7 working days during/ right after promotional periods
Our staff members will call you 1 or 2 days before delivery to make arrangement formedium to large-size items; small-size items are generally delivered through courier who will contact you directly as they have picked up the goods
Delivery service covers addresses only within a 100mparameter of the unloading point.
For Zenox chair deliveries, there will be a $50 surcharge per floor(Five stairs)if there are stairs
For Zenox desk deliveries, there will be a $160 surcharge per floor (Five stairs)if there are stairs
We offer assembly service at $250 per order
*This page is only in regards to purchases in Hong Kong region. For customers in other areas, please navigate to our other respective stores in the "Contact Us" section.
If the product is unused and found to be defective, exchange can be made within 7 days from the date of delivery
Please keep and show your proof of purchase (i.e. invoice, credit card records, etc.)
Products which have been used, stained or washed cannot be refunded
For products that have been purchased for more than 7 days, refunds will not be offered. Only maintenance and repair services will be available
All decisions by Zenox & Azure Esports Company Limited shall be final
Please contact us at email@example.com or call 6563 4820/8481 0814 for more information
小件物品（例如滑鼠，鍵盤，Philips Hue產品等）的送貨時間通常需要3 - 4個工作天﹔如在促銷期間/之後最多可能需要7個工作天